At creativeieart, we are committed to providing exceptional online painting education. We want you to be completely satisfied with your course enrollment. This Return and Refund Policy outlines the terms and conditions for refunds and returns of our digital course products.
We offer a 14-day money-back guarantee from the date of your course enrollment. If you are not satisfied with your course for any reason within this period, you may request a full refund. This guarantee reflects our confidence in the quality of our educational content and our commitment to your artistic development.
To be eligible for a refund, you must:
To request a refund, please contact our customer support team:
We will process your refund request within 5-7 business days of receiving your request. Once approved, refunds will be issued to the original payment method used for the purchase.
After we approve your refund request, it may take 5-10 business days for the refund to appear in your account, depending on your payment method and financial institution. Credit card refunds typically appear within one billing cycle.
The following circumstances may affect refund eligibility:
Upon approval of your refund request, your access to the course materials will be revoked immediately. You will no longer be able to access course videos, downloadable resources, or participate in live sessions associated with the refunded course.
If you enrolled in a course using a payment plan, refunds will be calculated based on the amount paid to date. Any remaining payments on the payment plan will be cancelled. You will only be refunded for payments already made, not for future scheduled payments.
If you experience technical difficulties that prevent you from accessing or using the course, please contact our technical support team immediately. We will work to resolve the issue promptly. If we cannot resolve the technical problem within a reasonable timeframe, you may be eligible for a refund or course transfer, even if the 14-day period has expired.
In some cases, we may offer a course transfer instead of a refund. This allows you to switch to a different course that better meets your needs. Course transfers are subject to availability and must be requested within the 14-day guarantee period.
We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Chargebacks may result in the permanent suspension of your account and access to all courses. We are committed to working with you to find a satisfactory resolution.
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions about our Return and Refund Policy, please contact us:
creativeieart
243 W 72nd St 2nd Floor
New York, NY 10023
Phone: +1 212 932 8484
Email: support@creativeieart.world